Commonly Asked Questions
Do you have a phone number to contact someone?
We can be contacted at 520.209.1925. Please note, emailing us through our Contact Us form or email firstname.lastname@example.org for quicker response. We respond to every email we receive. If you did not receive a response to your message, please check your spam folder or send another message. Messages will be returned with 24 business hours.
How long will it take me to receive my order?
NOTE: ALL ORDERS HAVE A LEAD TIME, regardless of what shipping method you choose or what you order. Lead time is the time it takes for us to process your order and begins the next business day after your order. If you need an item sooner, please contact us before placing your order or immediately after. Depending on our production flow and time of year, we may be able to expedite your order if it has not been sent back to production yet. Shipping time is how long it takes to receive your order once it ships.
All Sabino Gift products are personalized products. All products have the same lead-time, regardless of engraving because each product is made to order. We are still a small business that manually prints each order and do not have live tracking showing your order status during production, so we kindly ask customers to refer to our lead time. Once shipped, you will receive an email with your order's tracking information. If you did not receive, please check your spam folder and that your email was entered correctly on the order.
Can I make a change to my order once I have placed it? Can I cancel my order?
We do our best to ship orders out quickly, so the window for making any changes or cancelling orders is very short. Please contact us us immediately and we will do our best to make the change, as long as the order has not been sent back to production. Once your order goes back to production, we are unable to cancel your order or make changes even if it hasn't shipped yet.
I have an important engagement coming up and need my order quicker than the normal turnaround time. Can I pay a rush fee to get it sooner?
If you contact us prior to ordering or immediately after, we can usually get your order on a rush list the next business day. Depending on when you need your order by, we may require you to upgrade your shipping to one of the 3 FedEx options to ensure your order is received in time. We are more than happy to give you a quote for the different shipping options.
I receive my order and I misspelled something on my engraving. Can I exchange it or get a refund?
Since our products are personalized, we do not offer any exchanges or refunds on misspellings that were not the fault of Sabino Gifts. If you ordered a non-personalized item or need to return or exchange, please contact us so we can initiate the return process for you!
I received my order but there is a problem. How do I get it correct?
If your order is defective, missing something or misspelled by us, please contact us immediately. We ask you to provide a clear picture of your item and the initialed card included with your order so we can expedite the process of getting your order corrected.
By purchasing Sabino Gift products, you are agreeing that, while we will ship your item, we have no control over mailing failures. Please know that mailing failures are not the responsibility of Sabino Gifts or a reflection of dedication to our customers.
**For International Orders: Our pricing does NOT include taxes and duties, which will be accessed when the order reaches the country it is going to. These fees will need to be paid by the recipient. If you are sending a gift please comment in the notes section of your order "Please mark GIFT for customs" or let us know immediately after you order by contacting us so we can mark your package accordingly.
My tracking number says my order was delivered but I didn't receive it. What do I do?
Shipping via USPS - If USPS says they have delivered your package, it is very likely that it was delivered to the wrong address. It is our experience that most people are honest and will return packages delivered to the wrong address. When returning the package to the post office, it often takes a few days to re-route to the correct recipient.
If after a week you still have not receive your package, please contact us and we will contact USPS on your behalf.
Hopefully, you will receive your package very soon. If we re-ship your replacement order, and the original order does arrive to you at any point, please refuse the shipment or write "Return to Sender" on the package and drop it off at the post office to be returned to us.
Please note that we are not responsible for any lost, stolen and undeliverable packages paid without insurance and post office failures are not a reflection of Sabino Gifts dedication to customer service.
For USPS International - USPS does not provide tracking for International orders once it leaves the United States and packages can take up to 6 weeks to be delivered internationally. If after 6 weeks you haven’t received your package, please contact us.
Do you have any current coupon codes?
I already ordered, can the coupon code that just came out be applied to my order?
Please note promotions are only effective during the specified date range when the appropriate coupon code is used, and cannot be retroactively applied even if your order has not yet shipped. Once shipped, you will receive an email with all tracking details.
If you would like to sign up for our newsletter to be notified of new coupons, please subscribe here.
Do you offer military discounts?
Do you offer bulk discounts on large orders?
We do have several discounts depending on the nature of your order!
If you want to order corporate gifts or a large order for a non-profit, please email Service@SabinoGifts.com.
I would like to carry your products in my store. How do I go about becoming a Sabino Gifts Retailer?
I have a fundraiser coming up, do you donate products?
Bottle Breacher would love to be able to give to every fundraiser and non-profit that reaches out to us, but as a small business that isn't always possible.
We are are currently focusing on these Military and Veteran non-profit organizations near and dear to our hearts that we work closely with:
The Navy SEAL Foundation
America's Mighty Warriors
Veterans for Child Rescue
Wishes for Warriors
Joggin' for Frogmen
More information about these organizations can be found at:
We appreciate your understanding and the work you are doing to support your worthy cause.
-Team Bottle Breacher